FAQ good to know

🏔️ Arrival | Location | Services

How do I get to the Berghotel Jaga-Alm?

Access is via a asphalted mountain road. 
In summer the hotel is easily accessible by car. In winter snow chains may be required depending on the weather and snow conditions.

Is the hotel in a quiet location?

Yes, to its secluded location at 1,200 metres, you can enjoy plenty of peace and quiet, the natural surroundings
 and a unique, unobstructed view of the lake "Zeller See" and the surrounding mountains.

What time is check-in and check-out?

Check-in from 03.00 p.m.  |  Check-out until 11.00 a.m.
If you arrive early, you’re welcome to leave your luggage with us.

Is there any parking available?

Yes, there are free parking spaces right in front of the hotel.
One parking space is available for each room or hotel apartment.

Does the hotel have a spa area?

Yes, our Wellness-Alm offers a Finnish sauna, a steam bath and a sanarium, as well as a rain shower
and a spacious relaxation room with a magnificent panoramic view.

What are the opening hours of the wellness area?

The Wellness-Alm is open daily from 3 - 8 pm in winter.
In summer it is open on request from 8 am to 8 pm.

Is there a lift in the hotel?

Yes, all rooms are accessible without steps.

Are dogs allowed?

Yes, dogs are very welcome.
We’d be happy to reserve a table for you in the restaurant area at mealtimes so that your four-legged friend can join you.
Please let us know when booking that your dog will be accompanying you.

🌿Summer vacation

Do hiking paths start right outside the hotel?

Yes, there are plenty of hiking trails starting right on our doorstep.
The hotel is situated on hiking trail no. 64.

Are there places to swim?

Yes, from mid-June to early September, you can take a dip in our swimming pond or go for a swim in the Lake "Zeller See".

Is the swimming pond heated?

Our swimming pond is a natural pond and therefore unheated.
In summer however the water temperature reaches 20–22 °C.

Is the hotel also suitable for bikers?

Yes, the region offers plenty of opportunities for cycling and mountain biking.
You can store your bike in our basement.

⛷️Winter vacation

Is the hotel right next to the slopes?

Yep, you can head straight out onto the slopes from the hotel (run no. 20 on the Schmittenhöhe)
and be one of the first on the mountain.

Is access by car possible in winter?

Yes, the access road is always cleared and can be driven on without any problems with suitable winter tyres. 
In case of heavy snowfall, snow chains may also be required.

Is there a ski storage room?

Yes, there is a heated, lockable locker available for each room in the ski storage room.

Are ski passes available to purchase at the hotel?

Ski passes can be purchased online via the webshop at www.schmitten.at
or directly at the hotel reception.

👨‍👩‍👧‍👦 Family & Kids

Is the hotel suitable for a family holiday / kids-friendly?

Yes, children are also very welcome.
For our younger guests we have an indoor playroom with a climbing wall, play tower, kids play computer, air hockey, table football and much more.
We also offer a special kids menu and a range of toys and games available to borrow from reception.
In summer children can enjoy a playground with a trampoline, as well as our petting zoo with rabbits, guinea pigs, donkeys, ponies and more.

What play options are there for kids?

Yes, there is an indoor play area (open all year round) and a outdoor playground in summer.
There are plenty of board games and card games available to hire at reception.

🍽️ Cuisine | Catering | Restaurant

What catering options are available?

In summer:
All-inclusive arrangement with breakfast buffet, lunch package, afternoon cake and ice cream buffet, 5-course set menu or themed buffets in the evening, and
drinks included all day from 10.00 am to 9.00 pm (beer, house wine, soft drinks, juices, coffee, tea, etc.) – self-service at the drinks tap

In winter:
Half-board with breakfast buffet and a 5-course set menu or themed buffets in the evening

All year round:
Overnight stay with breakfast only

Are there also vegetarian or special dishes available?

Yes, we always offer vegetarian options for both breakfast and the evening meal.
If you have any food intolerances or allergies please let us know when reserving your room.

Is there a restaurant in the hotel?

Yes, our restaurant "Jaga-Alm" is open daily from 8 a.m. to 10 p.m. and serves regional cuisine
made with products from our own farm and by own hunting.
Kitchen opening hours: 11 a.m. to 8 p.m.

The following terms and conditions apply to all bookings: