Cancellation policy
Berghotel Jaga-Alm

Special arrangements for your stay with us.
good feeling for more security and flexibility.


CoVid-19 pandemic

A lot of things are uncertain in times like these.
Therefore, we have relaxed our cancellation conditions 
for your holiday with us.


Valid for reservation in the period  20th of May  -  17th of October 2021 

  • up to 48 hours before arrival you can cancel your reservation
    with no costs 
    or
  • postpone your reservation to another, later period (till summer 2022) (non-price-based)

  • from 48 hours before arrival, in case of no show and early departure
    90% of the total price will be charged as cancellation fee 

Prepayment:

In order for us to reserve the desired rooms for your stay with us,
(to make a binding commitment)deposit of 20% of the total package is required up to 3 weeks after completion of the reservation.
This serves us as guarantee for your planned holiday at our hotel.


In case of cancellation: 

Up to 48 hours before arrival you will receive 100% of your deposit transferred back from us. 

Valid for reservations in the period 20th of December `21  -  16th of October  `22 

  • up to 1 month before arrival you can cancel the reservation at any time with no costs 

  • from 1 month up to 2 weeks before arrival day
    40% of the total price will be charged as cancellation fee 

  • from 2 weeks up to 1 week before arrival day
    70% of the total price will be charged as cancellation fee 

  • from 7 days before arrival, in case of no show and early departure
    90% of the total price will be charged as cancellation fee 

Prepayment:

In order for us to reserve the desired rooms for your stay with us, 
(to make a binding commitment) a deposit of 20% of the total package is required up to 3 weeks after completion of the reservation. 
This serves us as a guarantee for your planned holiday at our hotel.


In case of cancellation: 

Up to 1 month before arrival day you will receive 100% of your deposit transferred back from us. 

free cancellation by guests and the hotelier is possible at any time until mid-October 2021 if one of the following points applies on the day of arrival:

  • The arrival to Austria or departure to the home country can not be guaranteed due to a border closure.

  • Austria, the Salzburger Land or the region Zell am See - Kaprun is classified as risk area by your government, i.e. travel warning is issued.

  • After departure, you must go into legal home quarantine for at least 10 nights.

  • If you are quarantined as contact person incl. official certificate,
    this also applies to persons travelling with them in the common household.


    If the Austrian government does not allow us to open or travel is not allowed (e.g.bordersclosed, lockdown, hotelclosure), a cancellation is generally free of charge and you wil lreceive your deposit back or you can have it credited for later holiday at our hotel (no time limit).