General Informations

for a relaxing and carefree holiday

NEW cancellations conditions:

Summer 2021 | valid from von 20.05. - 17.10.2021:

Free cancellation of your holiday till 48 hours before arrival

or postpone your reservation to another period of time latest till Summer 2022.


  • BUCHUNG & ANZAHLUNG
  • ARRIVAL & DEPARTURE

Check In: from 3.00 p.m.
Check Out: by 10.00 a.m.

  • BOOKING & DEPOSIT (PRE-PAYMENT)

A prepayment of 20 % from the booked arrangements is necassary and 
need to be transfered within 21 days after reservation. Below you find our bank details:

Volksbank Zell am See
IBAN: AT 284501000010194025
BIC: VBOEATWWSAL
Your booking is guaranteed and binding upon payment of the deposit.

Cancellation of your holiday:

                  from 1 month before arrival date:  40% of your total booked arrangements

                  from 2 weeks before arrival date:  70% of your total booked arrangements

                  from 1 week before arrival day:  90% of your total booked arragements

Up to 1 month before arrival you will receive 100% of your deposit back from us.
After that, we take the liberty of withholding the deposit paid. As well as the outstanding cancellation amount to be invoiced.


  • CHILDREN RATES

All special rates apply based on 2 adults per room or 2 - 4 adults in large appartments.

 

  • DOGS

are very welcome to join you at our hotel. You will find several walking paths around the hotel.
Feel free to take your dog also with you to the meals. While your stay with us we will therefore reserve a table for you at our Restaurant- area.

We charge per dog/ per day € 8,-


  • GROUPS

We do offer individual and special GROUP rates on request.


  • HOTEL ACCESS ROAD & PARKING

Directly access to the hotel and free parking lots right in front of the hotel.
      -> within heavy snowfall - snow chains are obligatory!

NEW !    Electric vehicle charging station - € 0,50 per kWh


  • PAYMENT

You can pay at our hotel by cash, debit card or credit card (we accept VISA & MASTERCARD).

If you prefer, it is also possible to do a prepayment on to our account. 

Your card data are protected by Payment Card Industry Data Security Standard (PCI).


  • SPECIAL - OFFERS   /  DISCOUNTS   /  BONI

It is not possible to combined with each other.                                                                                                                                                     Per reservation and stay there is ONLY ONE special offer or discount valid (with no exceptions).


  • TRAVEL INSURANCE

We recommend you to conclude a insurance contract for your stay with us.

With the hotel cancellation insurance of "EUROPÄISCHE REISEVERSICHERUNG" (European travel-insurance company)

you are optimally protected.

We really recommend taking out the insurance (cancellation and interruption of travel without a deductible).

In the following Link you get more information: European travel insurance


  • . . .  &   FINALLY :


Bathrobes:

can be hired at the reception. We charge a fee of € 5,00 per person/ per stay.

Slippers are also availbale to buy, per pair we charge: € 3,00


Apartment equipment:

all rates of our apartments do already include:

bedlinen, towels, tabs for dishwasher, dish soap, toilet paper, all necassary kitchen utensils, salt + pepper



For all Reservations the Austrian Hotel Contract Terms and Conditions do apply!