General Informations

for a relaxing and carefree holiday

NEW cancellations conditions:

Summer 2021 | valid from von 13.05. - 10.10.2021:

Free cancellation of your holiday till 48 hours before arrival

or postpone your reservation to another period of time latest till Summer 2022.


  • BUCHUNG & ANZAHLUNG
  • ARRIVAL & DEPARTURE

Check In: from 3.00 p.m.
Check Out: by 10.00 a.m.

  • BOOKING & DEPOSIT (PRE-PAYMENT)

A prepayment of 20 % from the booked arrangements is necassary and

need to be transfered within 21 days after reservation. Below you find our bank details:

Volksbank Zell am See
IBAN: AT 284501000010194025
BIC: VBOEATWWSAL
Your booking is guaranteed and binding upon payment of the deposit.

  • CANCELLATION CONDITIONS

Cancellation of your holiday:

                  from 3 months before arrival date: 40% of your total booked arrangements

                  from 1 month befor arrival date: 70% of your total booked arrangements

                  from 1 week before arrival day: 90% of your total booked arragements

Less than 21 days before arrival we charge a fee of the total arrangement minus € 15,- catering fee per day.                                 We always keep the transfered deposit,  even if cancellations are done before 21 days in advance to your arrival date.


  • CHILDREN RATES

All special rates apply based on 2 adults per room or 2 - 4 adults in large appartments.


 

  • DOGS

Are allowed at our hotel. Feel free to take your dog also with you to the restaurant

where we reserve a table for breakfast and dinner for you.

We charge per dog/ per day € 8,-


  • GROUPS

We do offer individual and special GROUP rates on request.



  • HOTEL ACCESS ROAD & PARKING

Directly access to the hotel and free parking lots right in front of the hotel.

    -> within heavy snowfall - snow chains are obligatory!


NEW !    Electric vehicle charging station - € 0,50 per kWh

Depot for ski equipment or bicycle. With lockers for every room/ apartment.


  • PAYMENT

You can pay at our hotel by cash, debit card or credit card (we accept VISA & MASTERCARD).

If you prefer, it is also possible to do a prepayment on to our account. 

Your card data are protected by Payment Card Industry Data Security Standard (PCI).


  • SPECIAL - OFFERS   /  DISCOUNTS   /  BONI

It is not possible to combined with each other.                                                                                                                                                     Per reservation and stay there is ONLY ONE special offer or discount valid (with no exceptions).


  • TRAVEL INSURANCE

We recommend you to conclude a insurance contract for your stay with us.

With the hotel cancellation insurance of "EUROPÄISCHE REISEVERSICHERUNG" (European travel-insurance company)

you are optimally protected.

We really recommend taking out the insurance (cancellation and interruption of travel without a deductible).

In the following Link you get more information: European travel insurance


  • . . .  &   FINALLY :


Bathrobes:

can be hired at the reception. We charge a fee of € 5,00 per person/ per stay.

Slippers are also availbale to buy, per pair we charge: € 3,00


Apartment equipment:

all rates of our apartments do already include:

bedlinen, towels, tabs for dishwasher, dish soap, toilet paper, all necassary kitchen utensils, salt + pepper



For all Reservations the Austrian Hotel Contract Terms and Conditions do apply!